We offer safe and reliable delivery for all our items. Find available delivery options and estimated arrival dates for each item on its product page under the ‘Shipping & Returns’ tab. Select your preferred option during checkout.
We strive to process all orders within 1-3 business days. However, there may be slight delays in processing and shipping during peak seasons or due to unforeseen circumstances. We appreciate your patience and understanding in such cases.
You will receive an order confirmation email upon purchase, followed by a separate shipping confirmation email with your tracking number once your order is processed. For any inquiries, you can contact us by email or click the green “Live Chat” button in the bottom right corner of your screen.
How Are Small Items Delivered?
Small packages will typically arrive via USPS, Ontrac, or Uniuni. As signatures are not required, these carriers may leave your package at your door. If you have specific instructions (like requesting a safe location), leave a note for the delivery person with your name, request, and tracking number.
What Are the Delivery Methods And Shipping Costs for Small Items?
Shipping options for each product can be found under the ‘Shipping & Returns’ tab on the product page. If your order isn’t eligible for free shipping, any applicable shipping costs will be shown in your Cart and during Checkout.
| Shipping Options | Time frames | Shipping Rates | Carriers |
|---|---|---|---|
| Economy Shipping | Processing time: Within 1-2 days Delivery time: 3-7 business days | Orders under $55 have a flat shipping rate of $5.99. | USPS, OnTrac, Lasership, Uniuni |
Additional Information:
- Orders are processed Monday-Friday (excluding holidays)
- Orders placed after 15:00 PM PST will start processing the next business day.
- Expedited shipping options include UPS Next Day Air or UPS 2nd Day Air, based on your location.
- Delivery timeframes provided are for standard business days (M-F), but may occasionally be delivered earlier on the weekends.
We also ship small items to Australia, Canada, the UK, and countries across Europe. International shipping costs are calculated at checkout.
How Are Large Items Delivered?
In most cases, large item(s) will be delivered by UPS, FedEx, or DHL to ensure the product arrives safely and soundly. Your order is handled with the utmost care from the moment it leaves the warehouse to the time it has been successfully delivered to your home. Since delivery personnel will contact you directly to schedule a delivery date and time that works for you, your phone number must be accurate on your order.
What Are the Delivery Methods And Shipping Costs for Large Items?
We offer Free Delivery for all large items to valid addresses within the contiguous U.S.
| Shipping Options | Time frames | Shipping Rates | Carrier |
|---|---|---|---|
| Standard Shipping | Processing time: 1-2 business days Delivery time: 1-3 business days | 0 | FedEx Home Delivery |
For large items:
- We cannot ship to Alaska, Hawaii, military APO/FPO addresses, and U.S. protectorates.
- We cannot ship outside the United States at this time.
- We cannot ship to P.O. boxes.
- Orders placed outside of business hours will be shipped the next day.
- Most orders placed on Saturdays or Sundays will be shipped out on Monday.
Frequently Asked Questions
1. What is the status of my order?
Track your order here: https://www.lillyandmax.com/order-tracking/
2. How do I cancel or change my order?
At LillyandMax, we strive to process orders as quickly as possible, so there’s a limited window to submit a cancellation request.
You can request to cancel any order that is listed as “Processing.” Once the order has been shipped, cancellation requests are no longer guaranteed.
For small items, if you need assistance canceling your order, please send us a message with your order number. We’ll do our best to intercept it at no cost.
If your large item is listed as “Label created” by our selected carrier, we can attempt to intercept it. However, a $25 restocking fee will apply, as these items require manual intervention and take longer to process. If the cancellation request is denied, you will receive an email to advise.
3. How do I update the shipping details of my order?
If your order hasn’t shipped yet, you can update the details from your account. Go to My Account, and click on the order you want to update.
For large items shipped by FedEx or UPS, we cannot change the delivery address. To manage your package, use FedEx Delivery Manager or UPS My Choice. These services let you hold, redirect, or reschedule your package. You can also choose a delivery location or day. Please note that expedited shipping is not available for packages already in transit.
4. Will I be charged sales tax on my order?
No, you will not be charged sales tax on your order.
5. What happens if my package arrives damaged?
Upon receiving your item, please inspect it carefully. If the package shows any damage:
1. Take a clear picture of the damage.
2. Immediately email us at [email protected] with the photos attached.
3. We’ll then contact you directly to guide you through the next steps.
4. Please keep all boxes and packaging materials. Discarding them may void your claim with the shipping company.