Shipping Information and Cost
This page provides information about your shipment to estimate the shipping cost.
Shipping Information and Cost
We offer safe and reliable delivery for all our items. Find available delivery options and estimated arrival dates for each item on its product page under the ‘Shipping & Returns’ tab. Select your preferred option during checkout.
We strive to process all orders within 1-3 business days. However, there may be slight delays in processing and shipping during peak seasons or due to unforeseen circumstances. We appreciate your patience and understanding in such cases.
You will receive an order confirmation email upon purchase, followed by a separate shipping confirmation email with your tracking number once your order is processed. For any inquiries, you can contact us by email or click the Blue “Live Chat” button in the bottom right corner of your screen.
How Are Small Items Delivered?
Small packages will typically arrive via USPS, Ontrac, or Uniuni. As signatures are not required, these carriers may leave your package at your door. If you have specific instructions (like requesting a safe location), leave a note for the delivery person with your name, request, and tracking number.
What Are the Delivery Methods And Shipping Costs for Small Items?
Shipping options for each product can be found under the ‘Shipping & Returns’ tab on the product page. If your order isn’t eligible for free shipping, any applicable shipping costs will be shown in your Cart and during Checkout.
| Options | Time frames | Cost | Carriers |
|---|---|---|---|
| Economy | Processing: Within 1-3 days Delivery: 3-7 business days |
Orders under $55 have a flat shipping rate of $5.99. | USPS, OnTrac, Lasership, Uniuni |
| Standard | Processing: Within 1-2 days Delivery: 2-5 business days |
Orders under $55 have a flat shipping rate of $7.99. | USPS, FedEx |
| Expedited | Processing: Within 1-2 days Delivery: Within 3 business days |
$30 | UPS |
Additional Information:
- Orders are processed Monday-Friday (excluding holidays)
- Orders placed after 6:00 PM EST will start processing the next business day.
- Delivery timeframes provided are for standard business days (M-F), but may occasionally be delivered earlier on the weekends.
- Some deliveries may be impacted by weather.
We also ship small items to Australia, Canada, the UK, and countries across Europe. International shipping costs are calculated at checkout.
How Are Large Items Delivered?
In most cases, large item(s) will be delivered by UPS, FedEx, or DHL to ensure the product arrives safely and soundly. Your order is handled with the utmost care from the moment it leaves the warehouse to the time it has been successfully delivered to your home. Since delivery personnel will contact you directly to schedule a delivery date and time that works for you, your phone number must be accurate on your order.
What Are the Delivery Methods And Shipping Costs for Large Items?
We offer Free Delivery for all large items to valid addresses within the contiguous U.S.
| Time frames | Cost | Carrier | |
|---|---|---|---|
| Standard | Processing: 1-2 business days Delivery: 1-3 business days |
0 | FedEx Home Delivery |
For large items:
- We cannot ship to Alaska, Hawaii, military APO/FPO addresses, and U.S. protectorates.
- We cannot ship outside the United States at this time.
- We cannot ship to P.O. boxes.
- Orders placed outside of business hours will be shipped the next day.
- Most orders placed on Saturdays or Sundays will be shipped out on Monday.
Frequently Asked Questions
What is the status of my order?
Track your order here: https://www.lillyandmax.com/order-tracking/
How do I cancel or change my order?
At LillyandMax, we strive to process orders as quickly as possible, so there’s a limited window to submit a cancellation request.
You can request to cancel any order that is listed as “Processing.” Once the order has been shipped, cancellation requests are no longer guaranteed.
For small items, if you need assistance canceling your order, please send us a message with your order number. We’ll do our best to intercept it at no cost.
If your large item is listed as “Label created” by our selected carrier, we can attempt to intercept it. However, a $25 restocking fee will apply, as these items require manual intervention and take longer to process. If the cancellation request is denied, you will receive an email to advise.
How do I update the shipping details of my order?
If your order hasn’t shipped yet, you can update the details from your account. Go to My Account, and click on the order you want to update.
For large items shipped by FedEx or UPS, we cannot change the delivery address. To manage your package, use FedEx Delivery Manager or UPS My Choice. These services let you hold, redirect, or reschedule your package. You can also choose a delivery location or day. Please note that expedited shipping is not available for packages already in transit.
Will I be charged sales tax on my order?
No, you will not be charged sales tax on your order.
What happens if my package arrives damaged?
At Lilly & Max, we take great care in packaging your order. However, if your item arrives damaged, it’s important to follow the correct procedure to ensure we can assist you promptly and file a successful claim with the shipping carrier.
If your package arrives damaged:
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Document the Damage Thoroughly
As required by the shipping carrier, please take clear, high-quality photos of the following:-
The damaged item(s), showing the specific areas affected.
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The exterior of the shipping box, including visible damage and a clear view of the shipping label and tracking number.
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The damaged item inside the box, showing its placement and all original cushioning materials (e.g., bubble wrap, foam inserts).
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Contact Us Within 48 Hours
Email the photos to hello@lillyandmax.com within 48 hours of receiving your package. Include your order number and a brief description of the issue. -
Next Steps
Once we receive your email, a member of our team will review the documentation and contact you directly with instructions regarding a replacement, refund, or next steps. -
Retain All Packaging
Please keep all original packaging, materials, and damaged items until your claim is resolved. Discarding them may void your eligibility for a refund or replacement.
We appreciate your cooperation and are here to help every step of the way.